In the event that any payment is to be refunded Panther Cambridge Ltd will make the refund payment back to the credit/debit card from which the original payment was made within 48hrs of the refund request.
If for any reason the payment cannot be made back to the originating card for reasons outside Panther Cambridge Ltd control a cheque refund will be made to the named cardholder ONLY.
Please Note Credit/debit card providers, online banks and the secure online banking regulations have introduced stricter security measures. This means we need to check we can take payment from your card and ensure you are the owner of the card. You do not need to worry if you cancel your trip, you might still see a ‘pending’ amount on your account.
This pending amount will be refunded to your original card. However, some banks take longer to release those funds, please contact your bank if the “pending” amount has not been released after three days.
When a journey is paid for by credit or debit card through our consumer App, website or emailed payment link, the transaction is carried out on behalf of your driver as we act as booking agents for self-employed drivers.
If you would like to have a copy of the Panther Cambridge Ltd Refunds Policy please email us with your request.